Rentals That ROC
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Frequently Asked Questions
Your Questions, Answered.
Because we know you’ve got questions and we’ve got answers with a little extra sparkle.
How do I book?
“Your dream event starts with a click.”
Start by building your wishlist of must-have rentals. Once you hit submit, we’ll check availability, whip up a quote, and send it over for your review and approval. Easy as that!
Do you deliver?
“We bring the party to your door...literally.”
Absolutely. We don’t allow pickups of our inventory because we like to keep things stress-free and fabulous for you. When we arrive, we’ll need at least 1–2 hours before your event starts (and after it ends) to set up and break down. Make sure there’s parking close to the venue entrance so we can roll in and do our magic.
How do deposits and payments work?
“Secure the vibes, then pay the balance.”
To lock in your date, a 50% nonrefundable deposit is required unless we agree otherwise. Your remaining balance must be paid in full 30 days before your event. Booking less than 30 days out? Full payment is due at booking. (Heads-up: See our policies section for additional fees.)
Are there minimum reservation requirements?
“We like big parties and we cannot lie.”
Yes. Our minimum rental amount is $300 per event.
How long will I have access to the items I rent?
“Eight hours of fabulous. Extend it if you must.”
Our standard rental period is up to 8 hours, from delivery to pickup. Need to keep something a little longer? Let’s chat about extended rental options.
Are there additional fees I should know about?
“No hidden drama, just read the fine print.”
Yep, there can be. For a full list of potential fees, check out our terms of service.
What if my event is canceled or rescheduled due to weather or other unexpected chaos?
“Life happens! We’ll work with you.”
Life happens, and we get it. While all payments remain nonrefundable, we offer full company credit for up to 6 months from your original event date. You can reschedule up to 2 times within that window. After that, credits expire and you’ll need to start fresh with a new booking and a rebooking fee. Please give us at least 2 weeks’ notice when rescheduling.
What happens if an item is damaged during the event?
“We hope it doesn’t but, here’s the plan if it does.”
No one likes this part, but it’s important. Please review our terms of service for all the details on damages and replacements.
Do you set up the décor?
“We don’t just drop and dash, we set the scene.”
Oh, we’re not just delivering rentals. We’re curating the whole vibe. Our team sets up every piece to perfection so your event looks like it stepped straight out of a Pinterest board.
Can I make changes after booking?
“We’re flexible, just don’t ghost us.”
You can make adjustments to your wishlist up to 14 days before your event, as long as the items are available. After that, we’re locked in and ready to make magic.
Do you design full events or just rentals?
“Rentals are just the appetizer, full design is the entrée.”
Yes, we do both! Our design team can create an entire event look from concept to cleanup. Rentals, florals, props, balloon artistry, we’ll bring the whole vibe. Inquire about our Event Design Services today!
The vibe you want? Someone else is eyeing it too. Claim it now.